Corporate Sustainability Report - Flipbook - Page 30
Sustainability Report
Our People
To perform most e昀昀ectively, it’s essential
that Access is strategically placed to
attract, hire, and retain the best people.
Our ongoing success depends heavily on
the expertise, commitment, and passion
of all our employees around the world.
Their dedication enables us to deliver
high quality work consistently on time,
brilliantly meeting the needs of our
customers in the industries we serve. We
strive to be regarded as an employer of
choice in every signi昀椀cant market and
territory where we operate.
TOTAL NUMBER
OF EMPLOYEES
(headcount)
8,416
AVERAGE NUMBER OF
RESPONDENTS TO THE
ENGAGEMENT SURVEY
5,671
% RESPONSE RATE
77%
OUR PEOPLE STRATEGY
ENGAGE YOU
Our People strategy is organised into four
distinct pillars so that our employees can
understand it easily, and participate in it:
Fostering the highest levels of employee
engagement is vital to our long-term
performance. Research shows that engaged
employees more strongly advocate their
organisation’s products and services, stay
longer and are actively inclined to go the extra
mile. Put simply they’re happier, perform
better and this 昀氀ows through to our customer
experience and long-term organisational
success and pro昀椀tability.
Engage you – focused on our total employee
value proposition; we want our people to
fall in love with Access and be our best
ambassadors and cheerleaders.
Develop you – focused on growth and career
development; we create easy, accessible,
limitless learning and opportunities so
everyone can grow with their careers and win
with our customers.
Empower you – focused on leadership
excellence; we recruit, acquire, develop and
retain leaders at all levels who create highly
engaged teams that deliver outstanding
results.
Enable you – focused on operationally
excellent employee services; through
globally standardised technology, systems
and processes we manage brilliant basics to
support all our people.
We are pleased to have made great progress
in all four areas this year.
Our overall employee NPS (eNPS) score is
+48. This is in direct response to the question
“How likely are you to recommend Access as
a great place to work?”. We are very pleased
with this score as it puts us within the top 20%
of all technology 昀椀rms worldwide according to
global monthly benchmarks. This high score
is delivered through a range of thoughtfully
organised inputs that support our overarching
employee value proposition.
Access’ employee value proposition is
“Love Work, Love Life, Be You” and many of
our engagement e昀昀orts connect through
our “Thrive” programme. Thrive has four
distinct lines of activity which sustain our
employee value proposition and engagement
aspirations:
•
Wellbeing
•
Diversity and inclusion
•
Giving back
•
Environmental stewardship
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